Privacy policy

LET’S MOVE PRIVACY POLICY

1. Scope and purpose of the Privacy Policy

  1. Scope – This Privacy Policy applies to the LET’S MOVE website, software, content, products and services (“LET’S MOVE” or “LET’S MOVE website”) and to the use of the LET’S MOVE website by customers who wish to purchase LET’S MOVE products and/or services (“the user” or “you”).
  2. General policy regarding privacy protection – We care a lot about your privacy. We consider the protection of privacy and of the personal data of the users of our services and products to be very important. We therefore only process personal data that we need for (the improvement of) our service provision, and handle with great care the information that we collect about you and how you use our services.
  3. Purpose – This Privacy Policy describes which personal data we collect and use in the context of LET’S MOVE, and with what purpose, with whom, and under what conditions we may share this data with third parties. We also explain how we store your data and how we protect your data against misuse, and what rights you have with regard to the personal data that you have provided to us. This Privacy Policy must be read together with the LET’S MOVE General Terms of Use.
  4. Controller for the processing of personal data within the context of LET’S MOVE - IQO2 BV, an entity of the Golazo Group, is responsible for the processing of personal data within the context of LET’S MOVE, and is registered in Belgium under VAT number BE 0830.622.876, with head office in 3583 Paal-Beringen, Schoebroekstraat 8 (“LET’S MOVE” or “we”).

2. Processing of personal data

  1. From whom do we collect data – We collect and process personal data from users who browse to and log into LET’S MOVE.

  2. What personal data do we collect – We collect and process the information and data that you yourself have given us when you make use of LET’S MOVE, including when you:

    • create a user account for LET’S MOVE;
    • fill in the contact form on LET’S MOVE;
    • make a purchase via our webshop;
    • subscribe to our newsletter.

We collect different types of information, depending on the services that you are using:

  • if you create a user account or subscribe to our newsletter: the information you provide us with in the subscription form, which includes your name, first name, e-mail address, postal address, IP-address, date of birth, telephone number, etc.
  • if you use our contact form: the information you provide us with in the contact form, which includes your name, first name, form of address, e-mail address, telephone number, etc.
  • if you purchase services and/or products in our web shop: data such as your name, first name, e-mail address, invoice and delivery address, telephone number and which services and/or products you have purchased.
  • in certain cases, we will also use specific anonymous data that relates to your behaviour and that is passed on to us by third parties, such as data from Google.

3.Why we process personal data – We process personal data for various purposes, whereby we always only process the data that is necessary for the intended purpose, in accordance with the criteria stipulated by law. This mainly relates to the following purposes:

  • purposes that are inherent to the operation of LET’S MOVE;
  • monitoring and optimisation of the user experience on LET’S MOVE, and handling any complaints or questions in this regard;
  • personalisation of advertising for the products and services of LET’S MOVE and third parties;
  • communication with users and providing better information about our products/services;
  • the prevention of fraud;
  • ensuring the security of the website;
  • carrying out statistical analyses with regard to the users, in an anonymous manner and with the sole purpose of improving the quality of our services.

Our processing of your personal data is based on the following:

  • the consent that you have given us, for example, by ticking the appropriate box on LET’S MOVE while browsing, by subscribing to our newsletter, or by opting to contact us via the contact form. In this case, you always have the option of withdrawing your consent for the future.
  • the necessity of the data for carrying out an agreement: e.g., if the collection of data is necessary for the processing and shipping of your purchases.
  • compliance with a legal obligation: in certain cases, the processing of your data may be necessary in order to comply with our legal obligations.
  • the achievement of the legitimate interest of our company, or to safeguard your essential interests: e.g., to prevent fraud, to ensure the security of the website, or to improve your experience of the website and to process any complaints or questions in this respect.
  1. How we store personal data – We never retain your data longer than is necessary in order to provide the services you have requested, for the purposes specified in this Privacy Policy, and for the legal purposes for which we are obliged to keep the information. The period during which your data will be retained will in any case never exceed 7 years after the end of the contractual relationship. If we no longer need to use your data, and there is no need for us to retain your data in order to comply with our legal or regulatory obligations, we will remove the data from our systems, or anonymise it so that we can no longer identify you.

  2. Sharing personal data with third parties – We do not share your data with third parties for commercial purposes. In certain cases, however, your data may be shared with other companies of the Golazo Group, or in the case of a transfer of activities from our company. These companies will, however, only use your data in accordance with the purposes specified in this Privacy Policy. In certain cases, your data may be shared with third parties who provide services to LET’S MOVE, or who provide services on behalf of and for the account of LET’S MOVE. This may relate to delivery services, IT providers, mail providers, payment service providers, cloud providers or statistics management, such as, for example, the Magento webshop software and the Mollie payment processor. In addition, we are obliged to communicate your personal data when this is required by law or by a court decision. If we do pass on personal data to third parties in other situations, this will take place with your consent where legally required.

  3. Under what conditions do we store personal data outside the European Union – Insofar as personal data is stored outside the European Union, we use contractual or other measures to ensure that they are stored under suitable protective measures, comparable to the level of protection they would benefit from in the European Union.

  4. How we secure personal data – We attach great importance to the security, integrity and confidentiality of personal data. To the best of our ability, we implement adequate security measures that have been designed in accordance with the latest state of the technology to protect this data from unauthorised access, disclosure, use and modifications. Specifically, we make use of secured connections whenever users provide personal data via LET’S MOVE.

3. Marketing

  1. Newsletter – LET’S MOVE offers a LET’S MOVE newsletter. The newsletter includes current topics, events, news and new services and products about which LET’S MOVE wants to inform interested parties. The user’s e-mail address is added to the list of subscribers to the newsletter. Every newsletter has a link that the user can use to unsubscribe.

  2. Direct marketing – LET’S MOVE can send personalised advertising to users based on the identification data and usage data (for example, sending users recommendations about new products and services). If you don’t wish to receive this, you can send a request to support@letsmove.com, free of charge, that you should no longer receive this type of advertising.

4. Use of cookies

  1. Cookies – We make use of cookies on the LET’S MOVE website. A cookie is a small, simple file that is sent along with pages from the website, and is stored on the hard drive of your computer by your browser. Cookies can be placed by the server of the website you are visiting, or by partners with whom this website works together. The server of a website can only read the cookies it has placed itself; it has no access to other information that is stored on your computer or mobile device. Cookies are stored on your computer or mobile device in your browser folder. The content of a cookie usually consists of the name of the server that placed the cookie, an expiry date and a unique numerical code. Cookies generally facilitate and accelerate the interaction between the visitor and the website, and help the visitor to navigate between the different parts of a website. Cookies can also be used to make the content of a website, or the advertising on a website, more relevant to the visitor, and to adapt it to the latter’s personal taste and needs.

  2. The use of cookies on the LET’S MOVE website – We use various types of cookies on the LET’S MOVE website, as specified in our Cookie Policy.

5. Exercising your rights

  1. User rights – The applicable privacy legislation gives you certain rights with regard to the personal data that we process, or that is processed on our behalf. We explain below which rights these are, and how you can exercise these rights.

  2. Exercising these rights – You can manage the personal data pertaining to yourself or to the use associated with your account, including access to, rectification, limitation, deletion or transfer of your personal data.

You can send a request to this effect to the e-mail address support@letsmove.com. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address that is known to us. In such a case, however, it is possible that we may no longer be able to continue to provide you with our services.

In principle, in order to prevent misuse, we only send statements and copies of your data to the e-mail address that is already known to us. If you wish to receive the data via another e-mail address, we will ask you for authentication. We keep records of completed requests, and, in the case of a request concerning the right to be forgotten, we will work with anonymous data. You will receive all statements and copies of data in the readable data format that we use within our systems.

You have the right to submit a complaint to the Data Protection Authority at any time if you suspect that we might be misusing your personal data. If you have any questions about our Privacy Policy, please contact us on support@letsmove.com.

6. Miscellaneous provisions

  1. Modifications – We reserve the right to modify our Privacy Policy at any time. You will always find the most recent version on this page, however. If the new Privacy Policy has consequences for the way in which we process the data that we have already collected about you, we will notify you accordingly by e-mail.

  2. Severability – If any provision of these Terms of Use should be declared to be unlawful, invalid, or otherwise unenforceable, that provision will be deemed to be severable from the Terms of Use, and this will not affect the validity and enforcement of the remaining terms. The unlawful, invalid or unenforceable provision will be replaced by another provision that corresponds as closely as possible to the original meaning.

  3. Applicable law and jurisdiction – These Terms of Use are subject to, and have been drawn up according to Belgian law. In the event of a dispute, the Courts of the judicial district of Limburg (Hasselt) have exclusive jurisdiction.